Configuring your plan

Your trial

Every new workspace starts with a 30-day trial of the Scale plan, so you can try everything. You won't be charged during the trial.

When the trial ends, your recordings, insights and agent conversations stay in your workspace and you can still open them, but call recording and agents pause until you choose a plan. You can choose one at any time, before or after the trial ends.

Plans

Each plan is priced per seat, per month, billed monthly in USD. Everyone in a workspace is on the same plan.

Owners can see what each plan includes in the Compare all features section of the Billing page.

Choosing a plan

1. Go to Settings → Billing.

2. Set how many recording, explorer and forecasting seats you need. The seats start at the number your team already uses, so nobody loses access.

3. Click Choose on a plan.

4. Enter your card details and click Save card. You can also pick Offline Payment to pay by bank transfer.

Your card is not charged yet. The plan starts the day after your trial ends, and the Billing page shows the exact date. From then on you're charged monthly.

If you choose a plan after your trial has already ended, it starts the next day. Your workspace is unlocked straight away.

Until the plan starts, you can click Change plan to pick a different plan or seat count, or Cancel plan. Neither costs anything.

Seats

• Recording seats are for people whose calls are recorded and analyzed. They have full access.

• Explorer seats are for people who browse calls, deals and insights and use Ask Airspeed, but whose calls are not recorded. Explorers always have the viewer role.

• Forecasting is an add-on seat for people who submit or review forecasts.

See User seats and roles for the full comparison.

Note: Starter has no explorer seats. To choose Starter, move your explorers to recording seats or remove them first.

Your workspace can't have more people than seats. When your seats are full, the Users page says so and invitations are paused until an Owner or Admin adds seats.

Adding seats

Once your plan has started, go to the Seats table on the Billing page, enter how many seats to add, click Add seats and confirm. New seats are available immediately, and you're charged for the rest of the current month only.

Before your plan starts, click Change plan and choose it again with more seats.

Removing seats

Removing seats from the Billing page isn't available. Email billing@goairspeed.com and we'll lower your seat count from the start of your next billing period.

Changing plan

Click Change plan on the Billing page and choose the new plan. Your seats stay as they are.

• Moving up (for example Pro to Scale) takes effect immediately. You're charged the difference for the rest of the current month, and the new plan's features and credits apply straight away.

• Moving down (for example Scale to Pro) takes effect at the end of your current billing period. You keep what you've paid for until then. The Billing page shows the date, and Keep my plan cancels the change before it happens.

When you move to a plan with lower limits, the newest call insights, deal insights and scorecards over the new limit are frozen: they stay in your workspace but stop running, and show as switched off. Upgrade again or delete some to unfreeze the rest.

Seats can't be changed while a plan change is scheduled.

Canceling your plan

Click Cancel plan on the Billing page. Your plan runs until the end of the period you've paid for, and your seats and credits stay until then. After that, call recording and agents pause until you choose a plan again. Your data is kept.

Can this be undone? Not from the Billing page. Once the plan has ended, choose a plan again to carry on. If you change your mind before then, email billing@goairspeed.com.

Payment details and invoices

Your saved card is shown on the Billing page. Click Manage next to it to open the billing portal, where you can:

• Download invoices.

• Update your billing details, such as company name, address and tax ID.

• Add or change your card.

The portal opens in a new tab with a single-use link. No separate login is needed.

If a payment fails

If a charge doesn't go through, a banner tells you and call recording and agents pause until the invoice is paid. Click Pay invoice on the Billing page, or email billing@goairspeed.com and we'll sort it out.

Permissions

Only Owners and Admins can see the Billing page, choose or change a plan, and add seats.

FAQ

I didn't choose a plan and my trial ended. Is my data gone?

No. Everything stays in your workspace and you can still open it. Choose a plan to start recording and using agents again.

Why don't I see the Billing tab?

Billing is only visible to Owners and Admins. Ask an existing Owner to check your role under Settings → Users.

Will adding seats affect my next invoice?

You're charged a prorated amount for the rest of the current month. The next invoice reflects the new seat count.

Where do agent credits come from?

Each recording seat adds the plan's monthly credits to your workspace's shared allowance, which resets every month. See Settings → Credits for how much is left.

Still need help? Email billing@goairspeed.com.